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Frequently Asked Questions About Our Internet Bill Payment Service
Introduction:
Making Payments:
Introduction
| Q: |
How does the Internet Bill Payments service work? |
| A: |
Our Internet Bill Payment service offered through
Internet Banking allows you to set up payments to just about anyone.
You tell us the person or company you want to make a payment to, and
we will withdraw the money from your account and send the payment
to the payee. You may schedule one-time, occasional, or recurring
payments to be paid right away or a date in the future. |
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| Q: |
Who can use the Internet Bill Payment service? |
| A: |
Anyone who has access to a transaction account in Internet
Banking is eligible to use the Internet Bill Payment service once
they have been authorized to do so by our financial institution. To
sign up for our Internet Bill Payment service, select the "BillPay"
option for the account(s) you wish to make payments from when you
enroll for Internet Banking. If you are already enrolled in Internet
Banking, just contact our financial institution using our Internet
Banking secure email service and let us know which account(s) you
wish to make payments from. |
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| Q: |
How long will it take to get registered for Internet
Bill Payment? |
| A: |
If you are already enrolled in Internet Banking, it
will usually take one or two business days while we verify your account. |
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Making Payments
| Q: |
How are payments made? |
| A: |
When scheduling your payment, you tell us
the payment amount and when to issue the payment. On the scheduled
payment date, the payment amount is automatically deducted from your
account and the payment is sent to the payee either by check through
the U.S. Postal Service, or is sent to the payee electronically. |
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| Q: |
Who can I pay with this service? |
| A: |
You can pay virtually anyone you want using our Internet
Bill Payment service. There are many payees already on the national
database, but you may add anyone to our list of payees, as long as
they have a valid U.S. mailing address. |
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| Q: |
When I add a new payee, do I have to wait before
I can make the first payment? |
| A: |
No. When you add a payee to the Internet Banking payee
database, you may immediately schedule a payment to be paid on the
next payment processing day. |
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| Q: |
How far in advance should I schedule payments? |
| A: |
For payees who accept electronic payments, allow three
business days before your payment due date. If the payment is issued
by check, you should allow five to seven business days for the payment
to arrive and be credited to your account with the payee. |
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| Q: |
When are payments processed? |
| A: |
Payments are processed each business day. Any payments
scheduled on a non-business day (Saturday, Sunday, and federal holidays)
will be issued the following business day. |
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| Q: |
What if I have insufficient funds in my account
on the scheduled payment date? |
| A: |
The payment will not be made. The Internet Banking
system will send a message notifying you that the payment cannot
be made due to insufficient funds. Our system will attempt to make
the payment once every business day until there are sufficient funds
in your account or you delete the payment. |
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| Q: |
What if the payee does not receive my payment? Who
pays any late fees? |
| A: |
If the payee does not receive a payment, contact our
financial institution's Internet Banking representative immediately.
If our research finds that a late fee incurred was due to an error
with the Internet Bill Payment system, we will take responsibility
for any late fees resulting from such error and will work to resolve
the issue with the payee on your behalf. |
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